WE DELIVER WORLDWIDE SO FEEL CONFIDENT TO SHOP WITH US and WE PAY SHIPPING ON ALL UNITED KINGDOM ORDERS OVER £100

Most of our hair are "Ready to Ship" while some are "made to order" to suit your needs. To allow time for preparing these orders, we would usually deliver within 5-10 working days for orders within the UK. International Delivery could take 7-14 days

- COVID-19 UPDATE: Due to Covid-19 Production/processing and shipping might take additional 2-3 weeks. (This applies to only Custom Braided Wigs)

OUR READY TO SHIP HAIR

The "Ready to Ship" sections ships out within 1-3 business days.If a product is ready to ship, this would be stated on the "Product Description"pages. After processing your payment, you will receive your tracking number and your package will be sent out for shipment.

OUR WIGS/BUNDLES

Emerald Hair Wigs that are not currently in stock ships within 5-7 business days.

OUR CUSTOM BRAIDED WIGS

Due To High Volume. Current Processing Time is 10-15 working days. We work very hard to get most orders out orders on time if your order is being delayed for reasons beyond our control you will be notified by email, but turn around time is 3-4 weeks. The "Ready to Ship" sections ships out 1-3 business days. As our wigs are custom handmade with the amount of orders we receive the time is needed to make quality wigs. After processing you will receive your tracking number and your package will be sent out for shipment. All orders placed after 6:30pm British Summer Time are considered placed the next business day. Please keep in mind Your wig is custom order and is not mass produced, it is carefully hand crafted.

Shipping Delays

It is in your best interest to not wait until last minute to place your orders. If you have a deadline or a specific time frame for when you would like your order available; please order well in advance to give room for unanticipated delays. The delivery estimate provided to you is based on the information received from our shipping carrier. We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating processing and shipping times. We entrust our shipping carrier for on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs. You will get an email with your tracking number when your order is ready to ship. Most of the time, We create labels a few days in advance, prior to taking them to the post office. Your tracking number may not show any progress for some days. THIS IS NORMAL. It gives us time to gather several orders to ship at once, and gives us time to triple check each piece is perfect and in the right packaging. Thank you for your patience. Failed Deliveries / Incorrect Shipping Address Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure ALL the information (address, apt#, Zip code etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS. ALL ITEMS SHIP VIA ROYAL MAIL,HERMES, FEDEX AND DHL . WE WILL NOT MAKE ANY ATTEMPTS TO SHIP WITH ANY OTHER SHIPPING CARRIERS NOT LISTED ON OUR WEBSITE. FEDEX & DHL SHIPMENT COMES WITH SIGNATURE CONFIRMATION AND YOU MUST SIGN FOR THE PACKAGE. WE ONLY SHIP YOUR ITEM ONCE THE PAYMENT HAS BEEN CLEARED BY PAYPAL AND CONFIRMED BILLING ADDRESS WHEN PAYING BY CREDIT CARD. FREE SHIPPING TAKES 3-5 BUSINESS DAYS DEPENDING ON YOUR LOCATION INTERNATIONAL SHIPPING We ship via DHL. It takes 3-5 business days for delivery depending on the shipping method you choose. If your country is listed on the drop down menu on the checkout page then we ship to your country if your country is not listed then we don't ship to your country. IF PAYING BY PAYPAL WE ASK OUR CLIENTS ORDERING TO HAVE AN ACTIVE PAYPAL ACCOUNT. ORDERS WILL ONLY BE SENT TO CONFIRMED PAYPAL ADDRESSES, SO WE DO RECOMMEND ALL CLIENTS CONFIRM ADDRESSES VIA PAYPAL BEFORE ORDERING. YOU DO NOT NEED TO SIGNUP FOR A PAYPAL ACCOUNT, SIMPLY IGNORE THE PAYPAL SIGNUP AREA AND CLICK ON "CHECKOUT WITH CREDIT/DEBIT CARD" AND YOU CAN ENTER YOUR CREDIT/DEBIT CARD DETAILS. WE ARE NOT RESPONSIBLE FOR FAILURES TO CONFIRM OR UPDATE CURRENT PAYPAL ADDRESSES. IF PAYING BY "CREDIT CARD/DEBIT CARD" BILLING ADDRESS AND SHIPPING ADDRESS MUST MATCH ON THE CARD ISSUED BY YOUR BANK. WE WILL NOT SHIP OUT ORDERS IF BILLING ADDRESS AND SHIPPING ADDRESS DO NOT MATCH AND WE RESERVE THE RIGHT TO CANCEL THE ORDER

Returns

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, not all our products can be returned, see footer for our returns policy. To complete your return, we require a receipt or proof of purchase.

- Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@emeraldhairbeauty.com

You get a full 30 days to return your item to us. If you do not like it or you've changed your mind or for no reason whatsoever simply send it back to us in its original condition and we'll cheerfully refund you every penny.

We pay for your shipping on orders over £200 in the UK. Our Returns are easy, simply contact us at customersupport@emeraldmarts.com for a returns number and send your item to our returns center for fast processing. We'll get you a replacement or refund in a snap!.

We guarantee our quality always and our customers confirm it all the time. See our Testimonials and Reviews. You can never go wrong with us

In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.

We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.

Ordering from Emerald Marts is 100% safe and secure so you can rest easy as we are a trusted and tested store. Your personal details are never shared, sold or rented to anyone either.