SHIPPING

OUR READY TO SHIP WIGS

The "Ready to Ship" sections ships out within 1-3 business days. After processing your payment, you will receive your tracking number and your package will be sent out for shipment.

OUR WIGS/BUNDLES

Emerald Hair Wigs ships within 4-7 business days. During a sale it could takes up to 14 business days to ship, this depends on the volume of orders we receive.

 OUR CUSTOM BRAIDED WIGS

Due To High Volume. Current Processing Time is 3-4 weeks (excluding weekends and bank holidays) We work very hard to get most orders out orders on time if your order is being delayed for reasons beyond our control you will be notified by email, but turn around time is 3-4 weeks. The "Ready to Ship" sections ships out 1-3 business days. As our wigs are custom handmade with the amount of orders we receive the time is needed to make quality wigs.  After processing you will receive your tracking number and your package will be sent out for shipment. All orders placed after 6:30pm British Summer Time are considered placed the next business day. Please keep in mind Your wig is custom order and is not mass produced, it is carefully hand crafted. 

Shipping Delays

It is in your best interest to not wait until last minute to place your orders. If you have a deadline or a specific time frame for when you would like your order available; please order well in advance to give room for unanticipated delays. The delivery estimate provided to you is based on the information received from our shipping carrier. We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating processing and shipping times. We entrust our shipping carrier for on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs. 

You will get an email with your tracking number when your order is ready to ship. Most of the time, We create labels a few days in advance, prior to taking them to the post office. Your tracking number may not show any progress for some days. THIS IS NORMAL. It gives us time to gather several orders to ship at once, and gives us time to triple check each piece is perfect and in the right packaging. Thank you for your patience.

Failed Deliveries / Incorrect Shipping Address

Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure ALL the information (address, apt#, Zip code etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address you will be responsible for additional shipping charges. 

NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS.

 

IF PAYING BY PAYPAL WE ASK OUR CLIENTS ORDERING TO HAVE AN ACTIVE PAYPAL ACCOUNT. ORDERS WILL ONLY BE SENT TO CONFIRMED PAYPAL ADDRESSES, SO WE DO RECOMMEND ALL CLIENTS CONFIRM ADDRESSES VIA PAYPAL BEFORE ORDERING.

YOU DO NOT NEED TO SIGNUP FOR A PAYPAL ACCOUNT, SIMPLY IGNORE THE PAYPAL SIGNUP AREA AND CLICK ON "CHECKOUT WITH CREDIT/DEBIT CARD" AND YOU CAN ENTER YOUR CREDIT/DEBIT CARD DETAILS. WE ARE NOT RESPONSIBLE FOR FAILURES TO CONFIRM OR UPDATE CURRENT PAYPAL ADDRESSES.