Emerald glow FAQ Page
ABOUT EMERALD GLOW
1. What is Emerald Glow Body Butter?
Emerald Glow is a luxurious whipped body butter handcrafted in the UK using carefully selected natural butters and botanical oils. It is designed to deeply nourish, soften and protect dry skin while leaving your skin feeling silky smooth with a healthy, radiant glow.
2. What makes Emerald Glow different from other body butters?
Unlike many body butters that feel heavy or greasy, Emerald Glow has been carefully formulated to absorb beautifully into the skin while delivering long-lasting hydration. It was specifically created with melanin-rich skin in mind, taking into account how colder and changing climates can affect moisture levels.
3. Why did you create Emerald Glow?
Emerald Glow was born from a deeply personal journey. After struggling to find products that provided lasting hydration without harsh ingredients, we set out to create a body butter made with luxurious natural ingredients that truly cares for dry skin while feeling indulgent enough to make everyday skincare feel like self-care.
4. Is Emerald Glow handmade?
Yes. Every jar is carefully handcrafted in small batches to ensure exceptional quality and freshness.
5. Where is Emerald Glow made?
Every jar is proudly handcrafted in the United Kingdom.
INGREDIENTS
6. What ingredients are in Emerald Glow?
Our signature blend includes:
- Shea Butter
- Mango Butter
- Jojoba Oil
- Camellia Oil
- White Poppy Seed Oil
- Rice Bran Wax
- Vitamin E
- Arrowroot Powder
- Oat Flour
- Premium Fragrance
Every ingredient has been chosen for its nourishing and skin-loving benefits.
7. Why do you use shea butter?
Shea butter is naturally rich in vitamins A and E and is renowned for helping to soften dry skin while supporting the skin's natural moisture barrier.
8. Why is jojoba oil included?
Jojoba oil closely resembles the skin's natural oils, making it an excellent moisturiser that absorbs beautifully without feeling overly greasy.
9. Why use mango butter?
Mango butter is lightweight, deeply moisturising and helps leave the skin feeling soft, smooth and supple.
10. Does Emerald Glow contain preservatives?
No. Our whipped body butter is an anhydrous (water-free) product, so it does not require traditional preservatives. We recommend keeping water out of the jar to maintain its quality.
SUITABILITY
11. Is Emerald Glow suitable for sensitive skin?
Our formula contains gentle natural oils and butters that many people with sensitive skin enjoy. However, everyone's skin is different, so we always recommend carrying out a patch test before full use.
12. Can children use Emerald Glow?
Many of our ingredients are gentle enough for children. However, because individual sensitivities vary, we recommend consulting a healthcare professional if you have concerns, particularly for babies or children with very sensitive skin.
13. Can I use it during pregnancy?
Our body butter is made with nourishing ingredients commonly used in skincare. If you are pregnant or breastfeeding and have any concerns, we recommend seeking advice from your healthcare provider before use.
14. Is Emerald Glow suitable for men?
Absolutely. Healthy skin isn't exclusive to women. Emerald Glow is suitable for anyone looking to deeply moisturise and nourish their skin.
15. Is it suitable for mature skin?
Yes. Mature skin often benefits from richer moisturisers, making Emerald Glow an excellent addition to your skincare routine.
DRY SKIN QUESTIONS
16. Is Emerald Glow good for dry skin?
Yes. Dry skin is exactly what Emerald Glow was created for. Our rich blend of butters and oils helps replenish moisture and leaves skin feeling soft and comfortable for hours.
17. Can it help extremely dry skin?
Many of our customers with very dry skin tell us they notice their skin feels significantly softer and more nourished with regular use. Consistency is key for maintaining healthy-looking skin.
18. Can it help flaky skin?
Regular moisturising may improve the appearance of dry, flaky skin by supporting the skin's natural moisture barrier.
19. Why does my skin still feel dry after moisturising?
Many lotions contain a high percentage of water, which evaporates quickly. Rich body butters create a more protective layer that helps lock moisture into the skin for longer.
MELANIN-RICH SKIN
20. Was Emerald Glow created for Black skin?
Yes. Emerald Glow was specifically developed with melanin-rich skin in mind, recognising that many people with darker skin tones experience increased dryness, particularly in colder climates.
21. Will it leave my skin looking ashy?
No. Emerald Glow melts beautifully into the skin to leave it looking moisturised, healthy and radiant without the white or chalky appearance that some products can leave behind.
22. Why does melanin-rich skin often need more moisture?
Melanin-rich skin can lose moisture just like any other skin type. Dryness often appears more visibly as an ashy or dull look, making consistent moisturising especially important.
APPLICATION
23. How do I use Emerald Glow?
Apply a small amount to clean, slightly damp skin and massage gently until absorbed.
24. When is the best time to apply it?
The best time is immediately after showering or bathing while your skin is still slightly damp.
25. Can I use it every day?
Absolutely. Daily use helps maintain soft, hydrated skin.
26. Can I use it morning and night?
Yes.
Many customers enjoy applying it after their morning shower and again before bed if their skin is particularly dry.
27. Can I use it on my hands?
Yes.
It works wonderfully as an intensive hand moisturiser.
28. Can I use it on my feet?
Definitely.
It's especially effective on dry heels and rough skin.
TEXTURE
29. Is Emerald Glow greasy?
No.
It is rich because of its nourishing oils and butters, but it has been formulated to absorb beautifully into the skin without leaving an unpleasant greasy residue.
30. Why is it whipped?
Whipping creates a lighter, luxurious texture that melts effortlessly into the skin while making application easier.
31. Why does the texture change in hot weather?
Our body butter contains natural butters, which soften in warmer temperatures and firm up again in cooler conditions. This is completely normal and does not affect quality.
32. What happens if it melts?
Simply allow it to cool naturally. While the texture may change slightly, its moisturising benefits remain the same.
STORAGE
33. How should I store Emerald Glow?
Store in a cool, dry place away from direct sunlight.
34. Can I refrigerate it?
Yes, although this may make it firmer. Allow it to return to room temperature before use if preferred.
35. How long does one jar last?
This depends on how often you use it, but most customers find a jar lasts several weeks to a few months with daily use.
36. What is the shelf life?
Our body butter is best used within 12 months of opening when stored correctly.
SHIPPING
37. How long does delivery take?
Orders are usually dispatched within 1–3 working days, with delivery times depending on your chosen shipping option.
38. Do you ship internationally?
Please check our Shipping Policy page for the latest information on international destinations.
39. Can I track my order?
Yes. You'll receive tracking details by email once your order has been dispatched.
RETURNS
40. Can I return my body butter?
Due to hygiene reasons, opened skincare products cannot usually be returned unless faulty or damaged. Please see our Returns Policy for full details.
41. What if my order arrives damaged?
Please contact us within 48 hours of receiving your order, including photographs, and we'll work quickly to resolve the issue.
COMMON SKINCARE QUESTIONS
42. Should I moisturise every day?
Yes. Daily moisturising helps support your skin barrier and keeps skin looking healthy and comfortable.
43. Is body butter better than lotion?
Lotions are generally lighter because they contain water, while body butters are richer and often provide longer-lasting moisture for dry skin.
44. Can I use body butter in summer?
Absolutely. Skin still needs hydration during warmer months, especially after sun exposure or swimming.
45. Can body butter clog pores?
Everyone's skin is different. If you're prone to breakouts on certain areas of your body, start by applying a small amount and see how your skin responds.
46. Why does my skin feel dry immediately after showering?
Hot water can strip away your skin's natural oils. Applying a moisturiser while your skin is still slightly damp helps lock in hydration.
47. Is natural skincare always better?
Not necessarily. Effective skincare depends on the quality of the formulation and whether it suits your skin's needs. We carefully select ingredients known for their nourishing and moisturising properties.
48. How much body butter should I use?
A little goes a long way. Start with a small amount and add more if needed.
49. Can I use Emerald Glow year-round?
Yes. It has been designed to provide rich hydration throughout every season, from cold winter months to warmer summer weather.
50. Where can I get skincare advice?
If you're unsure whether Emerald Glow is right for your skin, we'd love to help. Contact us via our Contact page or send us a message on Instagram, and we'll be happy to answer your questions.